Ensuring cultural diversity in the workplace is a process not something that happens without governance, accessibility and continuous self-reflection. By 2010, Sodexo, North America was continuing to gain traction on its diversity strategy, and a global diversity initiative for the group was underway. . Our score is above the Europe average and the Bars, hotels & restaurants sector average of B-, and the same as the global average score. Sodexo star ted its div ersity scorecard in 2002, after settling a racial-discrimination lawsuit and beginning t o Existing customer business development But experts caution that its much more than a numbers game. This is the 14th year Sodexo has been recognized as a top diversity leader by DiversityInc. Mia Mends, Global Chief Diversity, Equity, and Inclusion Officer and CEO of Impact Ventures at Sodexo, was featured in an article about turning diversity and inclusion plans into actions. Everyone can assess the diversity of their own team and their teams teams. Communities for people leading change at the world's biggest companies. Before we share their best practices, lets clear up terminology confusion at many companieswhats a diversity scorecard and whats a diversity dashboard? Thomas J. Wilson, Allstates chairman, president and CEO, receives yearly data on workforce diversity components for each of his direct reports from demographics, promotion rates and opportunity, retention and turnover for their area of business which has implications on their overall performance and those of their leaders, Wiley-Little noted. Data collection challenges apart from digitally native companies, traditional organizations still faces lots of problem in collecting and organizing data. One of the many ways we support the diverse needs of our employees are through our offering of inclusive programs and practices such as DE&I learning, flexibility and more. Womens share of positions in the executive pipeline increased from 23 percent to 33 percent, with racially/ethnically diverse womens share increasing from 6 percent to 9 percent. HARVARD BUSINESS SCHOOL CASE STUDY Shifting the - Sodexo. For example, if a year-to-year comparison showed a drop in promotions, more emphasis in the scorecard would be placed on mentoring efforts, which yield more promotions. Not an employee of a Supporter? var currentUrl = window.location.href.toLowerCase(); document.head.append(temp_style); You may be trying to access this site from a secured browser on the server. All levels of managers are held accountable for diversity through the QLMS and organizational success factors, which is part of their annual performance review that determines pay decisions. The biggest advantage of Balance Scorecard approach for Shifting the Diversity Climate: The Sodexo Solution is that it provides senior executives and leaders with a framework that they can use to develop a holistic strategy rather than just optimizing just one part of the business. Learn more about becoming a member here. Published by HBR Publications. We must push against the status quo. Read workplace diversity, equity and inclusion pieces by Sodexo leaders and check out our Racial Equity and Social Justice Toolkit. If you exclude people who are retired or people who are not of, The DiversityInc Top 50 Companies for Diversity survey is the ultimate assessment of diversity in corporate America. Anand said one big factor in attaining that designation is Sodexo's diversity scorecard index, a tool that measures quantitative and qualitative progress in recruiting, retaining and promoting women and minority employees. Since 2009, Sodexo completed the CDP annual request for information. This is demonstrated in the "DiversityInc Top 50 Companies for Diversity," making the number two spot on the list in 2012. 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Please note that all such forms and policies should be reviewed by your legal counsel for compliance with applicable law, and should be modified to suit your organizations culture, industry, and practices. scorecard includes both quantitative goals as well as. Lack of review structure often Balance Scorecards are made by consultant and lacks a clear organization wide review structure. In keeping with the organizations long-term focus, this incentive is paid regardless of the companys financial performance for the fiscal year. At Sodexo, our bonus-eligible employees have part of their bonus tied specifically to completing diversity, equity and inclusion training and activities. The Catalyst Award is the premier recognition of organizational diversity, equity, and inclusion initiatives driving representation and inclusion for women. Balanced Scorecard approach focuses on comprehensive metrics rather than only local optimization in various spheres such as financials, operations, internal processes, and customers needs. Claims and complaints handling Smucker Company promoted Claudia Diaz Singer to lead workplace inclusion, Mia Mends, Global Chief DEI Officer at Sodexo, talked about the importance of diversity scorecards to turn plans into action, DEI Board Members named on Forbes 2021 Best Employers For Women List, Mr. Cooper hired Leonard McLaughlin as Chief Diversity Officer, Philomena Morrissey Satre at Land O'Lakes and Tracey Gibson at Andersen Corporation talked about building ties with minority-owned businesses, Fidelity Investments appointed Rajinder Narang to lead D&I and talent strategy, AmerisourceBergen SVP and Global Chief D&I Officer and DEI Board Chair Lonie Haynes talked about creating inclusive environments for healthcare workers, State Farm Chief Diversity Officer Victor Terry talked about the importance of allowing employees to be their authentic selves, Bryan Gingrich brought on as VP of DEI at USAA, Vern Myers, VP of Inclusion Strategy at Netflix, talked on their first inclusion report and plans to recruit underrepresented groups, Alecia Bailey was appointed to lead Assurant in diversity, equity, and inclusion, Aline Santos Farhat at Unilever featured for their call to action for companies to improve representation within advertising, Melonie Parker, Chief Diversity Officer at Google, talked about their initiatives to support tech workers in the Black and Brown communities, Hilton Grand Vacations hired Andrea Agnew to lead diversity, equity, and inclusion, Moody's Chief Diversity Officer and DEI Board Chair DK Bartley spoke about how companies with more diversity and inclusiveness perform better, Southern California Edison appointed Eric Watson to lead diversity and inclusion, McDonald's Chief Diversity Officer Reginald Miller featured for DEI initiatives on accelerating leadership, MyMy Lu was selected to lead diversity and inclusion at Thermo Fisher Scientific, Brent Miller at Procter & Gamble talked about promoting LGBTQ+ visibility beyond Pride Month, Neha Gupta at Rogers Communications was promoted to lead Diversity and Inclusion, Travis Robinson at Spotify was featured about the future of hybrid and remote work options, Allstate elected Eloiza Domingo to lead their DEI strategies, DEI Board Chair Alicia Scott at ON Semiconductor talked on a podcast about how math and science helped her career, Credit Suisse promoted Jennifer Andrews to lead diversity and inclusion, Jonathan Mayes at Albertsons talked about their vendor partnerships with diverse-owned suppliers, Target promoted Becca Hagen to lead DEI strategies, Teedra Bernard, DEI Board Chair at TransUnion, met with Congressman to talk about supporting underrepresented communities, Navistar's Nicole Wiggins and Daimler Trucks' David Carson talked about DEI importance in the trucking industry, Jackie Parker brought on at Global Payments to lead diversity and talent management, DK Bartley at Moody's spoke at the Social Innovation Summit 2021 about diverse workforces, Mark Irvin, Chief Inclusion, Diversity, and Talent Officer at Best Buy, featured on a podcast about diverse talent pools, Diontrey Thompson moved up at Genentech to lead strategy, culture, and belonging, Chipotle's Marissa Andrada explained their new mental health resources for employees, Crysta Dungee was promoted at Amazon to lead DEI globally, DEI Board Chair LaQuenta Jacobs, XPO Logistics Chief Diversity Officer, featured for her DEI journey, DiversityGlobal Magazine released their 2021 Top-15 Champions of Diversity, highlighting DEI leaders' amazing work, Voya's Angela Harrell spoke on podcast about addressing race in the workplace, Assurant promoted Emily Liu to lead global DEI, DEI Board Chair Susan Stith at Cigna talked about grant initiatives to support healthcare projects, Finning's Erin Leonty talked about creating belonging in the workforce for LGBTQ+, Comerica Bank promoted Tiffanie Rice to lead DEI, Megan Hogan at Goldman Sach's talked about their returnship program to help women back to work, UnitedHealth Group appointed Joy Fitzgerald as new DEI leader, Dawn Jones, Chief D&I Officer at Intel, talked about inclusivity advancement in the tech industry, Tamara Fletcher moved up at CDW to lead diversity, equity, and inclusion, Consumers Energy's Trevor Thomas talked about the initiative for lawmakers to provide more protection to support LGBTQ+ individuals, Lindsay-Rae McIntyre at Microsoft talked about how the company created understanding to racial injustice on Juneteenth, Eric Fulbright promoted at Best Buy to lead D&I, Corie Pauling at TIAA and Anna Penn-Lockwood talked about pay equity analytics, Cindy Lone moves up to lead diversity and inclusion at Goldman Sachs, DEI leaders gathered about Black representation in corporate actions following COVID-19, Nutrien's Leslie Coleman, Head of DEI and DEI Board Chair, talked about making the business case for diversity, Lance LaVergne, Chief Diversity Officer at PVH, talked about the expansion of their Pride partnership, Blue Cross Blue Shield of Massachusetts's Stephanie Browne talked about their bike initiative to support LGBTQ pride, Kohl's promoted Michelle Banks to lead Diversity and Inclusion, Micron Technology's Chief Diversity and Inclusion Officer Sharawn Connors Tipton is speaking at Syndio's Fairness at Work webinar, Melissa Morris joined Anthem to lead Diversity and Inclusion, Lonie Haynes at AmerisourceBergen spoke about healthcare equity at the World Health Care Congress Virtual event, Carla Grant Pickens at IBM talked about extending civil rights protections for LGBTQ individuals, Toyia Rudd joins Lamb Weston to lead Talent Development, Culture, and Engagement, Will Murphy moved up at Amgen to lead Diversity, Inclusion, and Belonging, Natalie Edwards, Chief Diversity Officer at National Grid, explained the company's decision to recognize Juneteenth as a company holiday, Jamal Stockton, Fidelity Investments' SVP of Customer Inclusion and DEI Board Chair, talked about sponsorship to help close racial wealth gap, Quicken Loans' Trina Scott talked about holding leaders accountable to create inclusive work environments, Charlene Jackson hired as Iron Mountain's new global DEI officer, Shawn Outler, Macy's Chief Diversity Officer, talked about their campaign to celebrate LGBTQ community, LPL Financial promoted Risa Fitzgerald-Fields to lead DEI, Nielsen's Sandra Sims-Williams talked about their strategies to develop more diverse engagement media audiences, Ben-Saba Hasan featured for Walmart's rising numbers of women and people of color in officer roles, Lockheed Martin promoted Fran Dillard to lead global D&I, Brianna Pina hired as the new Director of DEI at Mattress Firm, Unilever's Aline Santos Farhat talked about Degree's first deodorant for people with disabilities, Franklin Reed at TEKsystems talked about his experiences as a DEI leader, XPO Logistics Marianne Malizia talked about starting a civilian job as a veteran, DEI Board Chair DK Bartley at Moody's talked about their new study focused on improving workplace culture, U.S. Bank Greg's Cunningham said companies need more equity to grow, Ashley Brown promoted at Under Armour to lead DEI efforts, Claudia Mills brought on at Performance Food Group to lead Diversity and Inclusion, Wells Fargo promoted Peter Kouzmov to lead global DEI efforts, Kiera Fernandez, Chief D&I Officer at Target, talked about their efforts taken since the death of George Floyd, Susi Collins, Head of DEI at Amazon, spoke at the ADP Women at Work Virtual Summit, Amgen promoted Will Murphy to Director of DEI, Siobhan Calderbank talked about designing HR programs to be more inclusive in the future, Reginald Miller went on a podcast about authenticity as McDonald's Global Chief DEI Officer, Cynthia Bowman talked about Bank of America's partnership to create the Center of Black Entrepreneurship, Avantor promoted Nol France to lead Global DEI strategy, Brent Miller talked about Procter & Gamble's "The Visibility Project" for LGBTQ inclusion, Chief DEI Officer Malika Savell talked about Prada Groups investment to increase representation in their industry, Motorola Solutions' Tinisha Agramonte spoke at DIAL Global Virtual Summit, adidas brought on Benjamin Lee to lead D&I, Samantha Charleston was promoted at Newell Brands, Capital One hired Ron Edwards to lead DEI, Dawn Jones talked about Intel's launch of the Alliance for Global Inclusion, Randall Tucker and Corey Anthony explain importance of data for DEI initiatives, Amazon's Latasha Gillespie leading event for AAPI efforts, Melonie Parker explained Google's initiative for Black women to gain more digital skills, Moody's and Cigna made DiversityInc's 2021 Top 50 Companies for Diversity list, Subarna Malakar hired at Sanofi to lead D&I, Jenny Lay-Furrie talks about Microsoft's efforts to use technology for disability topics, Tiffany King talked about improving racial biases in the veterinary industry, Panera Bread Company donated $25,000 to St. Louis nonprofit, McDonald's is looking to uphold DEI initiatives after hiring Reggie Miller as Global Head of DEI, Target Chief Diversity Officer Kiera Fernandez talked about their $2 billion pledge to Black-owned businesses, PepsiCo, Shell, TUI, and Unilever aim to increase Black representation in marketing industry, Board Chair and Moody's CDO DK Bartley featured for DEI efforts, DEI leaders for fashion brands featured for their responsibilities, Intuit's La Toya Haynes featured for their DEI initiatives, Webster Bank's Teshia Levy-Grant wrote about recruiting and retaining diverse talent, DEI leaders explain how Derek Chauvin's verdict is progressing workplaces, Board Chair Teedra Bernard said vulnerability has helped her career, Silke Muenster, CDO of Philip Morris International, talked about advancing workplace inclusivity efforts, Hard Rock International's Stephanie Piimauna, Mastercard's Randall Tucker talked about employee diversity importance, Kim Barker Lee and Teedra Bernard named in Top 100 Diversity Officers in 2021, Beam Suntory's Proof Positive Campaign launched to increase DEI initiatives, DEI Board Chair LaQuenta Jacobs featured for her inclusivity efforts, Amazon's LaDavia Drane spoke about her insights as a DEI leader, Kayla Campbell announced Pernod Ricard's award for inclusive e-Learning course, Kim Barker Lee awarded as a top Diversity Officer, Welcome Lam Research and Board Chair Antoinette Hamilton to the DEI, DEI Board Member Tiffany King addresses inclusiveness in the veterinary industry, Board Chair Jamal Stockton address DEI complex issues, Edgewell Personal Care released letter to support AAPI community, The DEI Board expands with Board Chair Erick McReynolds leading for Chick-fil-A, Onsemi joins the DEI Board with their membership led by Board Chair Alicia Scott, IGT and Board Chair Kim Barker Lee join the DEI Board, Bank of the West and Board Chair Linda Christensen join the DEI Board, The DEI Board grows with Applied Materials and Board Chair Pam Sherman joining, Moody's joins the DEI Board led by Board Chair DK Bartley, Board Chair Roti Balogun leads General Electric as they join the DEI Board, The DEI Board grows with Motorola Solutions being led by Board Chair Tinisha Agramonte, The DEI Board grows with the addition of Edgewell and Board Chair Karen Andersen, LexisNexis joins the DEI Board with Board Chair Ronda Bazley Moore leading their membership, WESCO International joins the DEI Board led by Darryl Castellano, Board Chair Barb Keenan leads LCBO's membership in the DEI Board, Board Chair Darryl Farrow leads Mars as they join the DEI Board, Board Chair Olivia Shen Green leads VMware in the DEI Board, TransUnion joins the DEI Board with Teedra Bernard leading as Board Chair, Finning, led by Board Chair Erin Leonty, joins the DEI Board, Board Chair Gabrielle Ivey leads Cracker Barrel Old County Store's membership as they join the DEI Board, Leslie Coleman to lead Nutrien's DEI Board membership. Weve found that good, robust metrics can help provide incentives for the right behavioral outcomes.. I get asked to speak a lot on this topic. Leadership performance appraisals include statements regarding diversity and affirmative action good faith efforts and hires, according to Fuller. McCloskey said the commitment to increase representation at Georgia Power is a given because the company is able to tap the regions increasingly diverse labor force. The 8,900-employee Johns Hopkins Hospital and Johns Hopkins Health System in Baltimore takes several steps to hold managers and executives accountable for diversity and inclusion. What can I do? Sodexos scorecard has a clear executive-summary page showing the bottom line on hiring, promotion and retention, with a heat map for each business unit showing progress or challenges. Although many companies use the two terms interchangeably, there really is a difference. As Johnson notes, this enables the company to pinpoint diversity-management areas that are part of the solution. Sodexo is proud of the work weve done to date in diversity management and fostering an equitable and inclusive corporate culture, but there is still more work to do. Please purchase a SHRM membership before saving bookmarks. Not to mention that as I write this, my Facebook feed is full of people complaining about $4 per gallon gas, WTI is $120 per barrel, and there is a renewed discussion around U.S. energy independence given Russias latest actions in Ukraine. If youre driving meaningful change on complicated issues, weve got a board seat for you. Allstate Insurance Co. in Northbrook, Ill. looks at diversity as it relates to talent, reputation and markets. Market share in target segments 50), and General Motors, one of DiversityIncs 25 Noteworthy Companies. } We embed the accountability for diversity into many things and we find that it is most effective if it shows up in multiple places and in different ways throughout the corporation, said Wiley-Little, who added that accountability for diversity sits on everyones desk.. Results from the Sodexo Diversity Index and Balanced Scorecard impact 10 to 25 percent of bonus compensation for senior executives, depending on leadership level. Additionally, targets for increasing minority- and women-owned dealerships are set each year, with an overall five-year plan in mind. Top management is involved in and. This recognition demonstrates key progress on our carbon strategy. It is organized by topic and updated frequently as data and best practices evolve. Feel free to connect with us if you need business research. Were not just telling the organization what happened. The strategic nature of this initiative has led to strong results. We have confidential conversations you cant have anywhere else. This evaluation shows how important diversity is to Sodexo and includes both qualitative and quantitative data. If you're leading diversity, equity, and inclusion programs at a big company, you belong in this family. The company assesses mentoring effectiveness by tracking return on investment and monitors ENG members career progress through an innovative employee network commitment survey. Diversity became a key priority for Sodexo, North America in 2001 after a class-action lawsuit was filed and certified in Washington, D.C. against Sodexo Marriot Services, Inc., the food services division that Sodexo had merged with in 1998. There is no guarantee, but our chances as an industry are a lot better if we have more diversity of thought and ideas. Theoretically there are no great disadvantages of Balance Scorecard approach but in practices managers face a number of hurdles such as Need help with a specific HR issue like coronavirus or FLSA? Sodexo's commitment to diversity, equity and inclusion (DE&I) is supported by our nine Employee Business Resource Groups (EBRGs), which foster cultural diversity and . Companies need to start holding leaders accountable for progress on diversity, and we all know that what gets measured gets done. Build specialized knowledge and expand your influence by earning a SHRM Specialty Credential. 3 min read. With a strategic focus on the business case and how diversity can drive employee engagement and business development, Sodexos diversity efforts have developed from a compliance framework to a strategic business imperative embedded in the fabric of the culture. A recession followed, worsening the employment outlook for Black workers. The FTSE4Good Index Series is designed to measure the performance of companies demonstrating strong Environmental, Social and Governance practices. Workplace Fairness Trends to Watch in 2023, How Companies Will Prioritize ESG and Sustainability in 2023, Five Ways the Employee Experience Will Evolve in 2023, Inside the Tear the Paper Ceiling Campaign, Webinar Recap: 2023 Top 50 Survey Prep Part 2, How Syscos New Executive Leadership Has Transformed Its DEI Strategy, Meeting in a Box: Martin Luther King Jr. Day, HR Strategies: The Future of Work in 2023, Webinar Recap: Measuring Matters: Diversity Tracking and Technology, Webinar Recap: Creating an Inclusive Workplace During the Holidays, Webinar Recap: Disability Etiquette in the Workplace, Webinar Recap: Supporting Veterans and Their Families in the Workplace, Webinar Recap: Driving Diversity Through Cross-Industry Collaboration, Webinar Recap: White Allyship and Workplace Equity, Webinar Recap: The Impact of Implicit Bias During the Hiring Process. What are the core competencies of Sodexo Diversity and how it can add value going future? To request permission for specific items, click on the reuse permissions button on the page where you find the item. Balanced Scorecard Analysis, case solution, Balanced Scorecard Solution. More recently, Nielsen has added global reporting of gender by band and level. Anand and Landel worked with several executives to develop and implement systems that were conducive to a diversity strategy. In May 2022, Sodexo was named a DiversityInc Hall of Fame company. Monsanto began its metrics about 10 years ago. var currentLocation = getCookie("SHRM_Core_CurrentUser_LocationID"); In the spirit of International Womens Day, Ill focus on gender diversity, but its worth mentioning the case for ethnic and cultural diversity is equally compelling. Our Hopkins 2020 vision is the key driver for us, said John Fuller, director of workforce diversity for Johns Hopkins Hospital, referring to Diversity & Inclusion 2020, a multiyear strategic plan adopted in 2008. B. According to by Robert S. Kaplan and David P. Norton , 85 percent of executive teams spent less than one hour per month discussing strategy, with 50 percent reporting that they spent virtually no time on strategy discussions. Over time, the metrics focused on hiring percentages, voluntary turnover rate and promotions into management. Intentional innovation to support the military, Environmental Services and Infection Prevention, Convenience, Office Coffee, and Micro Markets, Engage Employees with Satisfying Food Services, Sodexos Actions to Mitigate Impacts of Coronavirus, leading-edge diversity, equity and inclusion practices. - Which internal processes can add value? I, along with many others in this publication, noted the strong business case for attracting a diverse workforce as it leads to more creative solutions, which in turn improves results. Second, the company measures supplier diversity spending. EMBA PRO immersive learning methodology from case study discussions to simulations tools help MBA and EMBA professionals to - gain new insight, deepen their knowledge of the Organizational Development field. Ultimate success will be determined by that one-on-one relationship between an employee and their manager., Growing Accountability at Major Health System. Companies are increasingly using metrics or "diversity scorecards" to measure progress in hiring, promoting and retaining women and minority employees. Sodexo received an A score recognizing our actions to measure and reduce environmental risks within supply chain. Employee satisfaction and retention, or the opposite (turnover rate) 49-61. var temp_style = document.createElement('style'); - Are we innovative and ready for the future? As for the results, Anand said the percentage of minority employees at the company has increased 23 percent since the diversity scorecard and accountability program was implemented, while the percentage of female employees has risen 11 percent. Why is it called a Balanced Scorecard? Some of the Internal Processes metrics that can be used in Balanced Scorecard approach are - At EMBA PRO, we believe that Balanced Scorecard approach is highly efficient strategic tool to formulate a cohesive strategy. Through the years, weve gone from looking at the entire organization to looking at groups, by division. Smucker Company to lead workplace inclusion. $('.container-footer').first().hide(); Neither members nor non-members may reproduce such samples in any other way (e.g., to republish in a book or use for a commercial purpose) without SHRMs permission. EN. COVID-19 reared its ugly head, disproportionately impacting the economic, emotional and physical well-being of Black Americans. During that same time period, the number of women on the executive committee increased from three (18.8 percent) to five (20 percent). His current scorecard focuses on talent acquisition and talent development, with emphasis on key levels for new hires, managers and senior executives. I was a little bit concerned that we were just measuring executive representation and not everything that was impactful [to the senior management], he says. Go to contentGo to the main menuGo to search Change Location Worldwide Worldwide Change Location Americas Sodexos initiative, Making Every Day Count: Driving Business Success Through the Employee Experience, is a systemic strategy to provide the tools, resources, and support necessary to ensure success of all employees, including women. However, more work still needed to be done to engage employees around the world in the company's diversity initiatives. diversity; sodexo . In this session, Dr. Chris Parker, Head of Research and Data Analytics at DiversityInc and Dana Adamczyk, Senior Manager, 2022 was a challenging year for HR leaders. They would measure gender and racial percentages for the workforce, management and top executives. It has been enlightening to receive diversity scorecards, sponsor Employee Business Resource Groups (we have nine, supporting and advocating for African Americans; Asians; Native Americans and aboriginals; Latinos; women; the LGBTQ community; people with disabilities; veterans and people of all ages), lead mentoring circles and to always be handed a diverse slate of candidates when filling a position. Accountability for internal programs consists of complementary qualitative and quantitative components that ensure the progress of culture change within the organization. Of the companys estimated 9,000 employees, 27 percent are minorities and 23 percent females; of its 30 officers, 20 percent are minorities and 24 percent are females. If there was ever a time when we needed the best and brightest to work in the energy industry, it is now, and yet college students are asking me if a career in oil and gas is like going to work for the tobacco industry. Data on new hires are reviewed quarterly. report illegal parking markham,

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